Effective Date: August 19, 2026
Veloria ships custom sport apparel to customers in the United States and internationally where shipping is available.
1. Order Processing Time
Our standard order processing time is 3–7 business days.
Processing time includes preparing the order, reviewing customization details when applicable, producing the item, completing quality checks, and preparing the package for shipment.
Shipping time begins after the order has completed the processing stage.
2. Domestic Shipping — United States
Estimated delivery time within the United States is:
5–10 business days after the order has been processed and shipped.
The estimated total timeframe from order placement to delivery is generally approximately 8–17 business days, depending on processing and carrier transit time.
3. International Shipping
Estimated international delivery time is:
10–20 business days after the order has been processed and shipped, depending on the destination and customs processing.
International delivery times may vary because of customs clearance, local postal services, destination-specific regulations, weather, transportation conditions, or other circumstances outside our direct control.
4. Tracking Information
When tracking information is available, it may be provided to the customer after the order has been shipped. Tracking updates may take some time to appear after the carrier receives or scans the package.
5. Delays
Estimated delivery times are provided as guidelines and are not guaranteed delivery dates. Carrier delays, severe weather, customs processing, incorrect delivery information, holidays, or other events outside our control may affect delivery times.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order. If an order cannot be delivered because the shipping address provided by the customer is incorrect or incomplete, additional shipping costs may apply if a reshipment is available.
7. Customs and International Orders
International shipments may be subject to customs inspection, import procedures, duties, taxes, or other charges imposed by the destination country. Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
8. Contact Us
If you have questions about shipping or the status of your order, please contact us:
Email: karlarolling726@gmail.com
Phone: (919) 229-3464
Veloria
920 Anahuac Ave
Fort Worth, TX 76114
United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT).