1. What does Veloria sell?
Veloria specializes in custom sport apparel and made-to-order products designed for customers who want personalized sport-inspired clothing.
2. Are your products made to order?
Many of our products are made to order. This means an item may be prepared specifically according to the product selections and customization details provided with your order.
3. How long does it take to process my order?
Our standard processing time is 3–7 business days. Processing includes preparing the product, reviewing customization details when applicable, production, quality checking, and packaging.
4. How long does shipping take within the United States?
Domestic shipping within the United States generally takes 5–10 business days after the order has been processed and shipped.
5. How long does international shipping take?
International shipping generally takes 10–20 business days after processing and shipment. Delivery times may vary depending on the destination and customs processing.
6. Can international orders be delayed by customs?
Yes. International shipments may require customs clearance, which can affect delivery time. Customs procedures and any applicable duties or taxes are determined by the destination country.
7. Can I change my order after placing it?
Please contact us as soon as possible after placing your order. Because many products are made to order, changes may not be possible once production has started.
8. Can I return a customized product?
Customized products are generally not eligible for returns due to change of mind, buyer's remorse, incorrect size or color selection, or incorrect customization information provided by the customer.
If the product arrives damaged, defective, incorrectly produced, or contains a significant error caused by Veloria, please contact us within 14 days of delivery.
9. What happens if my item arrives damaged or defective?
Contact us at karlarolling726@gmail.com within 14 days of delivery. Please provide your order number, describe the issue, and provide photos when requested. We will review the issue and determine whether a replacement or refund is appropriate.
10. What if I choose the wrong size?
Customers are responsible for reviewing the size information before placing an order. Incorrect size selection by the customer is generally not eligible for a return or refund because customized products may be made specifically for the order.
11. How long do I have to report an order problem?
Eligible issues should be reported within 14 days from the delivery date. Requests submitted after 14 days from delivery may not be eligible for a return, replacement, or refund.
12. When will my refund appear?
After a refund has been approved and processed, it generally takes approximately 7 business days for the refund to appear through the original payment method. The actual timing may depend on the payment provider or financial institution.
13. How can I contact Veloria?
You can contact us using the following information:
Email: karlarolling726@gmail.com
Phone: (919) 229-3464
Address:
Veloria
920 Anahuac Ave
Fort Worth, TX 76114
United States
14. What are your customer support hours?
Our customer support hours are Monday–Friday, 9:00 AM–5:00 PM Central Time (CT).