Effective Date: August 19, 2026
At Veloria, many of our products are made to order and may include customer-selected customization. Because customized products are prepared specifically according to the order details provided by the customer, certain returns and refunds are not available for reasons unrelated to a product issue.
1. Return Request Period
If you receive an item that is damaged, defective, incorrect, or has a printing or production issue, please contact us within 14 days of the delivery date.
Requests submitted after 14 days from the delivery date may not be eligible for a return, replacement, or refund.
2. Eligible Issues
We may provide a replacement or refund when the product:
- Arrives damaged
- Has a manufacturing or production defect
- Has a significant printing or customization error caused by Veloria
- Is materially different from the product ordered due to an error on our part
3. Non-Returnable Reasons
Because our custom products may be made specifically for each customer, we generally do not accept returns or refunds for:
- Change of mind
- Buyer’s remorse
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Incorrect customization information submitted by the customer
- Incorrect design or product choice made by the customer
- Minor differences that do not indicate a product defect
4. How to Request Assistance
To request a return, replacement, or refund for an eligible issue, contact us at karlarolling726@gmail.com within 14 days of delivery.
Please include:
- Your order number
- The name or email address used to place the order
- A description of the issue
- Clear photographs showing the issue, when applicable
We may request additional information or photographs before determining the appropriate resolution.
5. Replacement or Refund
After reviewing an eligible claim, Veloria may provide a replacement or issue a refund depending on the circumstances and availability of the product.
6. Refund Processing
Once a refund has been approved and processed, it is generally expected to appear through the original payment method in approximately 7 business days. The actual posting time may vary depending on the customer's payment provider or financial institution.
7. Contact Information
Veloria
920 Anahuac Ave
Fort Worth, TX 76114
United States
Email: karlarolling726@gmail.com
Phone: (919) 229-3464